Being right does not always feel right; especially if it hurts a relationship. Some people have a difficult time tempering their words when there is an issue to be won. However, there is value in considering that it is just as important to act right as it is to be right. In other words, it is possible to have the correct position on an issue, but totally squelch actual communication on the subject. If you find yourself listening just enough to develop a good defense, you might consider a new tactic. Listening well and seeking to understand rather than obsessing over being understood will open doors to solving issues.
Here are some phrases you can use to help you win the relationship – Defuse an Argument